Patient Access

Connecting patients to available resources to facilitate HIV management

Patient Access


About ViiVConnect

ViiVConnect is a ViiV Healthcare initiative that offers a way to quickly obtain patient-specific information on coverage and access to prescribed ViiV Healthcare medications. ViiVConnect has programs for insured, underinsured, and uninsured patients, along with dedicated Access Coordinators who can assist with general inquiries as well as:

  • Verifying insurance benefits

  • Assisting with prior authorizations, including claim denials and appeals

  • Offering help with the ViiVConnect Savings Card*

  • Researching available financial assistance options for patients with no insurance and determining eligibility for the Patient Assistance Program*

Healthcare professionals, patient representatives, and pharmacists can register for the secure online ViiVConnect Portal to streamline patient enrollment and benefits verification, instantly track coverage status, access click-to-chat with an Access Coordinator, and submit electronic prior authorizations on select prescribed ViiV medications. To enroll a patient, submit the enrollment form, or call 1-844-588-3288 (toll free), Monday – Friday, 8AM – 8PM (ET) for assistance.

*Subject to patient and prescription eligibility. This program does not constitute health insurance.

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Articles & Resources

  • Visit Web Site

    All-in-one source for access and coverage information for ViiV Healthcare medicines

  • Diagnostic Web Site

    Print HLA-AWARETM* & TAP CERTIFICATES for HLA-B*5701 screening & tropism testing

  • From US Dept. of Health and Human Services TARGET Center:

    Tools for the Ryan White Community

  • From Health Resources & Services Administration:

    Eligibility factors, links to find HIV care and treament


*Program approval is needed in order to print HLA-AWARETM CERTIFICATES.
HLA-AWARE is a trademark of the ViiV Healthcare group of companies.
Trademarks are owned by or licensed to the ViiV Healthcare group of companies.